Support

Need help with your Strava connection or your order? Here's what to do.

Connecting Strava

How do I connect my Strava account?

Click “Connect with Strava” on the homepage and authorise Olcirca to read your activity history. We only ever access your own activities — nothing else on your Strava profile.

Why can't I see recent activities in my design?

Your access token refreshes automatically, but if it's been a while since your last visit you may need to reconnect. Click Connect with Strava again — this won't affect any saved designs or past orders.

How do I disconnect Olcirca from Strava?

Two ways: use the Disconnect link in the site navigation, or go to Strava's connected apps settings and remove Olcirca directly. Either way, this immediately revokes our access to your Strava data.

Your data

What do you actually do with my Strava data?

We use your activity type, start time, duration, and distance to generate your print design — that's it. We don't access other athletes' data, post on your behalf, or use your data for anything beyond creating your artwork.

How long do you keep it?

Once you begin checkout, we save the design (your activity data and chosen configuration) so we can produce your print — this is kept for up to 12 months after your order for customer service purposes, then removed. Order details (size, delivery status) are kept for 7 years, as required for accounting.

Can I get my data deleted sooner?

Yes — email hello@olcirca.com and we'll action it. See our Privacy & Cookies page for the full detail.

Orders

Something's wrong with my order, design, or delivery

Email hello@olcirca.com with your order number and we'll sort it out.

Do you offer reprints or replacements?

Email us — we handle these case by case.

Still stuck?

Contact hello@olcirca.com and we'll get back to you.